Refund policy

Return and Refund Policy

Last updated: May 23, 2026

At SIE Studio, we want you to be happy with your order. Please read our return and refund policy carefully before placing an order.

Return Window

Customers may request a return within 14 days from the date of receiving the order.

To be eligible for a return, the item must be:

Unused and unworn
In its original condition
In its original packaging
With all tags and labels attached
Accompanied by proof of purchase or order number
Non-Returnable Items

For hygiene, safety, and product condition reasons, we may not accept returns for items that have been used, worn, washed, damaged, altered, or returned without their original packaging or tags.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

Your order number
Clear photos of the item
Photos of the packaging
A description of the issue

After reviewing your request, we may offer a replacement, refund, or another suitable solution.

Return Shipping

Return shipping fees may apply unless the item is defective, damaged, or incorrect.

Customers are responsible for ensuring the item is safely packaged when returned.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method where possible. Refund processing time may vary depending on the payment provider or bank.

Exchanges

Exchanges may be available depending on stock availability. If the requested replacement item is unavailable, we may offer a refund or store credit.

For return and refund requests, please contact us at:

Email: siestudioegypt@gmail.com
Address: Villa 35z South Academy, New Cairo, Cairo, Egypt